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Direct Deposit
Transit
(5 digits)
Bank
(min 3 digits, max 4 digits)
Account
(min 1 digit, max 12 digits)
Your account is in transition from a Direct Deposit to a Cheque payment option and cannot be changed until a pending Direct Deposit payment is completed. Please ensure that your banking information is correct. This can be found at the bottom of your cheque. Once confirmed, please check the box indicating that you 'Accept changes to banking information' and click submit or contact our Customer Response Centre for further assistance.
You currently have at least one pending Direct Deposit Payment. If you choose to opt-out of Direct Deposit, all pending payments will continue through the Direct Deposit process and all new payments will be sent via Cheque. Please contact our Customer Response Centre for further assistance
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Are you sure?
Are you sure you want to opt out of direct deposit? You will not be able to submit claims through eProfile if you opt out and payments will be sent by mail.
Direct Deposit Information
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To enable or disable Two-Factor Authentication (TFA)
1. Ensure you have a valid email or mobile number entered in your ‘Personal Information'
2. A verification code is required to be entered and verified for any changes to be saved
3. To get a verification code tap ‘Get new code' and check your text (SMS) or email. For email check your junk folder if not received.
4. A pop-up message ‘Update successful’ confirms changes to TFA has been completed.
2. A verification code is required to be entered and verified for any changes to be saved
3. To get a verification code tap ‘Get new code' and check your text (SMS) or email. For email check your junk folder if not received.
4. A pop-up message ‘Update successful’ confirms changes to TFA has been completed.
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Change Password
Please enter your old password then a new password to reset your password
Please enter a new password to reset your password. Note: an old password is not necessary therefore is greyed out
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